FAQ

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Frequently Asked Questions

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Information on Trailers and Previews
How Long Are Your Previews?
Typically our previews run ten minutes. For Kid's Flix and School's Out Cinema films it is three to four minutes. For Fathom Events and Sensory showings there will be no previews and the films will start at exactly the posted start time.
Subject Matter Advisory
Content Advisory
The Lyric Theater does not provide content advisories for the films we exhibit. Audiences are encouraged to research films in advance if they have concerns about subject matter or suitability. The screening of any film at the Lyric does not constitute an endorsement, nor does it reflect, the views or opinions of the Lyric Theater or its staff.

Information about the content or age appropriateness of specific films can be found on Common Sense Media, IMDb, Does the Dog Die?, and Kids in Mind.
Inclusive Experiences at The Lyric
What are Sensory Friendly Screenings?
Our Sensory Friendly experiences create a gentler, more flexible environment for guests who may benefit from reduced sensory stimulation.

During these screenings:
  • Lights are dimmed but not fully off
  • Sound is lowered
  • Open captions are shown on screen when available
  • Guests have the freedom to stim (move, vocalize, or express themselves as needed)
  • Special dietary snacks are permitted
These screenings are designed to reduce anxiety and create a space where guests can fully enjoy the film without pressure to remain quiet or still.
What are Relaxed Screenings?
Our Relaxed experiences offer a more traditional theater setting while maintaining a welcoming environment for guests with sensory needs.

During these screenings:
  • Lights are fully down
  • Sound is at a regular theater level
  • Open captions appear on screen when available
  • Guests have the freedom to stim (move and vocalize)
  • Special dietary snacks are permitted
Relaxed screenings allow guests to experience the full cinematic atmosphere while still feeling comfortable expressing themselves.
What does KultureCity Sensory Inclusive™ Certified mean?
The Lyric Theater is proud to be KultureCity Sensory Inclusive™ Certified, helping us provide an accommodating and positive experience for all guests with sensory needs.

According to the latest U.S. Census data, one in six people live with a sensory need or invisible disability, such as autism, dementia, PTSD, hearing loss, or vision loss. Individuals with invisible disabilities often experience the world differently and may become overwhelmed by sensory input more easily than neurotypical individuals.

To better serve our community, The Lyric Theater partnered with KultureCity to implement tools, training, and resources that support guests with sensory processing needs.

To help create a comfortable environment for everyone, The Lyric provides:
  • Sensory bags available for free checkout on the day of your visit
  • Noise-reducing headphones and fidget tools to help lessen sensory overload
  • Clear signage throughout the theater identifying quiet and louder areas
  • Staff training on how to respectfully assist guests with invisible disabilities
Sensory bags are designed for both adults and children and can make a vital difference during moments of sensory overload.

Additional accommodations are available for guests with hearing or visual needs, including:
  • Assistive listening headphones for enhanced audio
  • Descriptive narration for visually impaired guests
  • Personal caption devices
  • Open Captions on all movies every Sunday (when available)
At The Lyric Theater, we are proud to be trained and trusted advocates for accessibility and inclusion, ensuring every guest can relax, feel supported, and enjoy the show.
What Accessibility Options Do You Have?
Visit the Lyric
The Lyric Theatre is designed with everyone in mind! We're here to make sure everyone feels welcome, with features like an ADA-equipped family restroom and flexible seating options to accommodate wheelchairs. The Lyric is ready for you!

Ticket Information and Policies

Ticket Information and Policies
What Do I Need to Know About Tickets?
Tickets are available to be purchased on our website, or in the theater.
Ticket Pricing
Matinee, Seniors, Children, Students and Active Military/Veterans: $7.00
Weekday Evening General Admission: $9.00
Friday, Saturday, Sunday General Admission: $10.00
Matinee showtimes are before 4:00 pm.
Pricing for live events will be determined in coordination with the performers. Ticket prices will be listed on our website.
What is Your Refund Policy?
Before purchasing tickets, please confirm the title, time, location, quantity, and date of your selection.

Tickets purchased for Live Events are final, no refunds will be given. Tickets purchased for movies can be refunded up until an hour before the start time.
What are the Prohibited Items?

The following items are prohibited at the Lyric Theater:

  • Weapons of any kind
  • Outside food and beverages
  • Smoking of any kind, including e-cigarettes

Backpacks, briefcases, large parcels, shopping bags, duffle bags, and other bulky personal items are not permitted inside the theater.

For the safety and security of all patrons, all bags entering the Lyric Theater may be subject to search.

What is Your Phone and Camera Policy
Please silence your phones and refrain from texting or cell phone use during movies. Video recording is strictly prohibited, and we kindly ask for no talking during the show.
What is Your Lost Items Policy?
The Lyric Theater is not responsible for lost or stolen belongings.
What is the MPAA Ratings System?
The Lyric complies with all guidelines set by the Motion Picture Association of America (MPAA).
A Special Note on R-Rated Movies
At the Lyric, we strictly enforce MPAA rules for R-rated films. Guests under 17 will not be admitted to an R-rated movie without a parent or adult guardian, who must accompany them throughout the entire movie. Guardians may not buy tickets and leave the minor to watch the film alone. IDs will be checked at the discretion of the cashier.
MPAA movie ratings chart
What is the Membership Ticket Policy?
Both the Actor and Director level memberships are designed for one user. Tickets cannot be redeemed for non-members. Only one ticket may be redeemed for each showing. Unused “FREE” tickets cannot be transferred or refunded.

Food and Beverages

Food and Beverages
What is the Alcohol Policy?
All guests will be carded for any purchase of alcohol. Giving anyone under the age of 21 alcohol is strictly prohibited.
What Food Do You Have?
Food available at the Lyric Theater
What Alcohol Options Do You Have?
Alcohol selection at the Lyric Theater

Visit

Visit the Lyric
What are Directions to the Lyric?
The Lyric Theater is located in vibrant downtown Wooster, next to City Square Steakhouse. The Lyric is conveniently located within a three-minute walk of any of Wooster's wonderful downtown shops and restaurants. Located perfectly for a fun night out. There are many available parking options close to the theater.
Where can I Park?
Parking is available in many locations surrounding the Lyric Theater. There are nine free public parking lots located within a three-minute walk of the theater, including a lot directly to the east.
Parking near the Lyric Theater
What are the local Restaurants
What Local Stores are Nearby to Shop At?
What Hotels can I Stay at?

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